Regarding the issue of service versus replacement, Amazon product specialist recommended to look up Microsoft India's Surface Pro 4's support page (which I later did, but there is no information about it). They were also not aware of the warranty details and how to avail warranty, should there be an issue. I told her that I understand Amazon India is the seller for now, but service has be to be provided by the manufacturer, which is Microsoft to which she didn't have any answer.Īs a next step, I called up Amazon India product specialists (three different times).
Thinking that I am speaking with some really dumb person employed my Microsoft, I should clarify my question again. (meaning I go ask Amazon about warranty). She replied that Microsoft doesn't sell Surface devices in India, Amazon India does. A lady picked up the phone in the 'International division' and I asked for clarification on the warranty. The guy I spoke with was very helpful and said that he can transfer my call to the 'International division' and see if they can help you. I tried all the 3 numbers, it takes to the same IVR system which will direct you the Surface Pro 4 support in North America and the people over there obviously didn't know about warranty details in India. There are 3 phone numbers on Microsoft India website - 2 toll free, 1 Bangalore number. I called up to check with Microsoft India. I wanted to confirm it before buying but I couldn't find similar statement on Amazon's surface Pro 4 page or Microsoft India page describing Surface Pro 4.
The news articles reporting launch of the product stated that Microsoft will not repair the device, instead it will replace your Surface Pro 4 for free, should the an issue comes up in your Surface Pro 4. The foremost thing which comes to mind is if the product is serviceable, say for the next 3-4 years. For the past 2-3 weeks, I am in the process of evaluating purchase of Surface Pro 4.
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